Customer First Quality Commitment

7-Day Replacement Guarantee

We want you to build with complete confidence. Every hardware module, microcontroller, and PC component dispatched from Unik Systems is covered by our dedicated 7-day replacement protocol.

7 Days Replacement

Report any genuine dead-on-arrival (DOA) or courier-damaged component within 7 calendar days of delivery for prompt replacement.

Doorstep Reverse Pickup

Upon RMA video authorization, our logistics partner (BlueDart / Delhivery) schedules doorstep reverse pickup directly from your pincode.

100% Genuine Certified

Every component is sourced from authorized distributors with original factory silicon and anti-static moisture barrier packaging.

1. Scope of 7-Day Replacement

To ensure genuine makers, research laboratories, and engineering teams receive flawless hardware, Unik Systems provides free replacements for items arriving in the following conditions:

Verified Transit Damage: Severe external crushing, torn parcels, or punctured components verified against the continuous unboxing video.
Genuine Silicon DOA (Dead on Arrival): Unit fails to power on under rated regulated DC voltages before any soldering or breadboard modification.
Invoiced SKU Mismatch: Physical part number or variant sent differs from the confirmed purchase order invoice.

2. Mandatory Continuous Uncut 360° Unboxing Video

Mandatory Anti-Fraud Verification Protocol

Because delicate microcontrollers, ICs, and GPU graphics cards can be compromised by static discharge, miswiring, or courier tampering, every replacement or missing-item claim strictly requires an unedited, continuous 360° unboxing video recorded at the time of delivery.

Unboxing Video Standards Checklist:

✓ Must start with the completely sealed courier flyer / polybag showing all 4 sides before cutting.

✓ The white shipping label (AWB barcode, tracking number, consignee name) must be clearly legible on camera.

✓ Continuous single take: No video pauses, cuts, angle transitions, slow-motion, or digital splices.

✓ The anti-static ESD bag seal and micro-QR serial barcode must be opened and shown directly to the lens.

⚠️ Claims submitted with videos started after the parcel was already slit, opened, or taped will be automatically rejected.

3. Strict Technical Exclusions & Non-Returnable Scenarios

Semiconductors and electronic modules are sensitive to electrical over-stress. Under no circumstances will returns, replacements, or refunds be granted for:

⚡ Electrical Over-Stress & Burn Marks

ICs showing blackened silicon, blown bonding wires, scorched copper traces, shorted FETs, or reverse polarity connection marks. All returned units undergo lab microscope bench testing.

🔧 Soldering & Pin Modification

Any module that has been soldered, desoldered, had header pins bent, trimmed, or coated in resin flux is considered permanently accepted by the buyer.

💾 Firmware Bricking & Bootloader Loss

Bricked microcontrollers caused by corrupted flash tools, blown OTP e-fuses, or unofficial third-party binaries are classified as software misconfiguration and exempt from warranty.

🔍 Mismatched Dispatch Serialization

Serial barcodes and batch lot numbers that do not match the high-resolution packing camera footage recorded at our Pune dispatch conveyor.

4. RMA Initiation & Testing Protocol

Submit RMA Request: Open the RMA portal on your order page with your Order ID, component description, and continuous unboxing video link.

Engineering Video Review: Our hardware technicians audit the unboxing video within 24-48 hours. Upon validation, a reverse courier pickup label is generated.

Diagnostic Bench Testing: When received at our facility, the unit is tested against original manufacturer voltage curves. Genuine defects receive a fresh replacement within 24 hours. Units with user-induced burns will be returned at customer expense.

Have a Question About Your Hardware?

Our support desk is ready to help you verify schematics, pin configurations, and wiring safety.

Contact Support

1. Scope of 7-Day Replacement

To ensure genuine makers, research laboratories, and engineering teams receive flawless hardware, Unik Systems provides free replacements for items arriving in the following conditions:

Verified Transit Damage: Severe external crushing, torn parcels, or punctured components verified against the continuous unboxing video.

Genuine Silicon DOA (Dead on Arrival): Unit fails to power on under rated regulated DC voltages before any soldering or breadboard modification.

Invoiced SKU Mismatch: Physical part number or variant sent differs from the confirmed purchase order invoice.

2. Mandatory Continuous Uncut 360° Unboxing Video

Mandatory Anti-Fraud Verification Protocol

Unboxing Video Standards Checklist:

✓ Must start with the completely sealed courier flyer / polybag showing all 4 sides before cutting.

✓ The white shipping label (AWB barcode, tracking number, consignee name) must be clearly legible on camera.

✓ Continuous single take: No video pauses, cuts, angle transitions, slow-motion, or digital splices.

✓ The anti-static ESD bag seal and micro-QR serial barcode must be opened and shown directly to the lens.

⚠️ Claims submitted with videos started after the parcel was already slit, opened, or taped will be automatically rejected.

3. Strict Technical Exclusions & Non-Returnable Scenarios

Semiconductors and electronic modules are sensitive to electrical over-stress. Under no circumstances will returns, replacements, or refunds be granted for:

⚡ Electrical Over-Stress & Burn Marks

ICs showing blackened silicon, blown bonding wires, scorched copper traces, shorted FETs, or reverse polarity connection marks. All returned units undergo lab microscope bench testing.

🔧 Soldering & Pin Modification

Any module that has been soldered, desoldered, had header pins bent, trimmed, or coated in resin flux is considered permanently accepted by the buyer.

💾 Firmware Bricking & Bootloader Loss

Bricked microcontrollers caused by corrupted flash tools, blown OTP e-fuses, or unofficial third-party binaries are classified as software misconfiguration and exempt from warranty.

🔍 Mismatched Dispatch Serialization

Serial barcodes and batch lot numbers that do not match the high-resolution packing camera footage recorded at our Pune dispatch conveyor.

4. RMA Initiation & Testing Protocol

Submit RMA Request: Open the RMA portal on your order page with your Order ID, component description, and continuous unboxing video link.

Engineering Video Review: Our hardware technicians audit the unboxing video within 24-48 hours. Upon validation, a reverse courier pickup label is generated.