Need a hand?
We answer most questions in under 4 hours during business days. If you'd rather just talk, all our channels are below.
Frequently asked
How do I track my order?+
Every order shows up on your /orders page with a step-by-step timeline — PO, invoice, fabrication, dispatch (with Porter tracking ID), install, and payment. You'll get email + SMS pings on each milestone.
Do you offer GST invoices?+
Yes. Add your GSTIN to your account and every invoice will include it automatically. Individual buyers get a normal invoice with GST itemised.
Can my company use NET-30 terms?+
Yes — once your company is verified (PAN, GSTIN, certificate of incorporation). Sign in and request company terms from your dashboard.
Can I bargain on bulk orders?+
Yes. SCM teams with verified company accounts can submit a bargain request on lots ≥ 50. We respond within 24 hours.
What if a sensor arrives DOA?+
We replace within 7 days, free pickup. Just open a ticket and attach a quick video — keeps the process fast.
Do you fabricate logos in metal / 3D / acrylic?+
Yes. Choose from ACP, backlit acrylic, stainless steel 3D, and LED channel letters. The /service page gives you a live quote.
Shipping
We dispatch in-stock items within 48 hours. Carriers: Porter (intra-city), Bluedart / DTDC (inter-city). Free shipping on orders ≥ ₹2,000. Orders below that have a flat ₹99 fee.
Returns
7-day window for unboxed defects. Wrong-wired or short-circuited parts are not covered. Tools and 3D printers carry brand warranty.
Privacy
We only collect the data we need to fulfil your orders and improve the catalog. We don't sell or share customer data.